PRIVACY POLICY

 

This is the Privacy Policy of Nadine Youssef trading as The Pure Company (ABN 13619280 086). If you have any questions or need further information, please email me at hello@purehealthcompany.com

I am committed to protecting your privacy, whether you are a contact, customer, supplier, contractor, or employee of mine.

This document describes how I collect and manage your personal and sensitive information when you interact with my business. I take this responsibility very seriously. If you have any questions or concerns about how your personal or sensitive information is being handled, please do not hesitate to contact me.

I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).

PERSONAL INFORMATION
If you engage with me via this website, or choose to become my client, I may ask to collect the following kinds of personal information from you, including:

• Your name, email address, postal address, and phone number

• The country that you live in

• Your opinion about future topics, products or services that may interest you

• Information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events

• Your IP address, and information about your browsing history to help me improve the usability and appeal of my website (more information about this is found in the section on Cookies below)

• If you are an employee or contractor, or propose working with me in that capacity, information about your qualifications, skills, and work experience

• If you are a supplier or prospective supplier, information about your business skills, services, products, and prices

I may collect and use your personal information to:

• Respond to your enquiries

• Provide you with my products or services at your request

• Monitor or improve the use of and satisfaction with my website, products, or services

• Share the latest news and developments relevant to my work

• Let you know about my expertise, and products or services that may be of interest to you

If you do not provide me with information when requested to do so, I may not be able to carry out your instructions or achieve the purpose for which the information has been sought.

I may, from time to time, send you newsletters, invitations, and updates about my services. I will only do so if you have requested to receive such communications through a double opt-in process. You can opt out at any time by replying to the message or using the “unsubscribe” link.

COLLECTION OF PERSONAL INFORMATION
I may collect your personal information through various methods, including:

• When you contact me with a question, comment, or inquiry

• When you subscribe to my newsletter

• When you attend a webinar, seminar, or event I host or present at

• When you interact with me on social media (e.g., Facebook, Instagram)

• When you book a consultation or purchase a product or service

• When you share testimonials or general business/personal information

• when I visit your website or social media in preparation to work with you

• Automatically via cookies and analytics

• When a third-party provides your information, such as a referral

I will only collect your information:

• With your full awareness and consent

• If it’s necessary to provide the services you request

• If legally required

• If necessary to protect someone’s safety

• For required administrative processes

• When I believe I have a legitimate interest and you have the option to opt out

SENSITIVE INFORMATION
I understand some information is particularly sensitive and I treat it with strict confidentiality. This may include:

• Your date of birth

• Medical history

• Financial data

• Lifestyle and relationship details

This information is collected via:

• Secure intake forms (e.g., through Simple Clinic)

• Secure Zoom or in-person consultations

• Secure payment methods like PayPal or Stripe

• Emails (note: email may not be completely secure—please ask about other options if needed)

I collect this sensitive information to ensure I can provide the best possible service for your health and wellbeing.

SECURE STORAGE OF SENSITIVE INFORMATION
Sensitive information is stored securely on password-protected devices with two-factor authentication and is accessible only by me.

Some information may be stored in the cloud via secure platforms such as Simple Clinic. See their policy under the Security section below.

COLLECTION OF INFORMATION FROM MINORS
All information collected from anyone under 18 is treated as sensitive information. It will only be collected:

• In the presence of a parent

• With parental or guardian consent

This information is stored securely in accordance with this policy.

DISCLOSURE OF INFORMATION
Your information may be disclosed to:

• Provide services or products you’ve requested

• Contact or correspond on your behalf with authorised consent

• Use support services (e.g., admin, website maintenance)

• Professional supervision (all information is de-identified)

• Refer you to other health practitioners or services

WHO INFORMATION MAY BE DISCLOSED TO:

With your consent, and on a need-to-know basis, your information may be shared with:

• People you authorise

• Subcontractors or employees

• Third-party providers for:

  • Administration

  • Accounting

  • Email marketing

  • Legal or financial consulting

  • Technological services

  • Website maintenance

Information may be disclosed under legal obligations such as a court order, mandatory reporting, or concerns for your safety.

SECURITY
I take all reasonable measures to protect your information by:

• Storing it securely

• Limiting access to myself only

• Using reputable third-party providers with secure privacy policies

• Conducting security audits

Third-party platforms that may be used include:

• Calendly – https://calendly.com/security

• Facebook Ads – https://www.facebook.com/business/m/privacy-and-data

• Google Workspace – https://workspace.google.com/intl/en_au/security/

• Mailchimp – https://mailchimp.com/about/security/

• Paypal – https://www.paypal.com/re/webapps/mpp/paypal-safety-and-security

• Squarespace – https://www.squarespace.com/privacy

• Stripe – https://stripe.com/docs/security

• Xero – https://www.xero.com/au/security/

• Zoom – https://zoom.us/docs/en-us/privacy-and-security.html

Please note: digital communication is inherently not 100% secure. If you're concerned about sending sensitive information, please ask me about alternative secure options.

COOKIES AND GOOGLE ANALYTICS
Cookies are small text files used to enhance your experience and track analytics.

My website uses:

• Squarespace analytical cookies

• Google Analytics to track website usage: https://support.google.com/analytics/answer/6004245

• To opt out: https://tools.google.com/dlpage/gaoptout

ACCESS TO INFORMATION
You may request access, correction, or deletion of your personal information by emailing me. Unless restricted by law, I will aim to respond within 30 days.

COMPLAINTS
If you believe there has been a breach of this Privacy Policy, please contact me at hello@purehealthcompany.com.

If you’re not satisfied with my response, you can contact:

• Office of the Australian Information Commissioner – http://www.oaic.gov.au/privacy/privacy-complaints

• Health Care Complaints Commission (HCCC) – https://ecomplaints.hccc.nsw.gov.au

NOTIFICATION OF CHANGE
If this Privacy Policy changes, the updated version will be posted on my website.

NOTIFICATION OF BREACH
In the case of a serious data breach that may cause you harm, I will:

• Assess the situation immediately

• Notify the Office of the Information Commissioner

• Notify you directly or publicly via this website if direct contact is not possible

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THANK YOU
Thank you for trusting The Pure Health Company, If you have any questions or concerns, feel free to contact me anytime.